A: You'll need to contact us and ask if we can cancel it for you. We will either accept or decline your cancellation request. If you need to cancel an order, let us know as quickly as possible. If we has already shipped your order, we won't be able to cancel it. Tip Keep in mind that if your purchase contains more than one item, the entire order will need to be canceled – you can't cancel individual items.
A: If you use the tracking delivery service, you will be able to view the carrier information and the current location of the order. If your item is not sent with the tracking, you will be able to see the expected delivery date of the package. Tips If you are using the tracking service, but you can't see the tracking number, we may need to upload the tracking information. You can contact us to add tracking.
A: If we negotiate successfully, we can refund your money. We need two working days to refund your money. Your refund will be sent to your original payment method, and the funds are usually available within 3-5 working days.
A: If the estimated delivery date for your item has passed, and you still haven't received your item, let the us know. You have 30 days from the estimated delivery date to inform us that you didn't receive your item.
A: If the shipping address you provided during checkout is incorrect, please contact us to see if we will cancel the order. We can then re list the item so that you can re purchase with the correct address. If we have shipped, we will not be able to change the shipping address. If possible, we recommend that you try to pick up the package from the original address.
A: If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. You can find your order's delivery information in your Purchase history. You'll be able see the item's expected delivery date, and the address it's being shipped to.
A: If you didn't get your item, you're covered under Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.
High shipping volumes are causing some delays. Please allow extra time after the expected delivery date before contacting ue to let us know that your item hasn't arrived yet.