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CATEGORIES
CATEGORIES
A: You'll need to contact us and ask if we can cancel it for you. We will either accept or decline your cancellation request.
If you need to cancel an order, let us know as quickly as possible. If we has already shipped your order, we won't be able to cancel it.
Tip
Keep in mind that if your purchase contains more than one item, the entire order will need to be canceled – you can't cancel individual items.
2022 04 15
A: If you use the tracking delivery service, you will be able to view the carrier information and the current location of the order. If your item is not sent with the tracking, you will be able to see the expected delivery date of the package.
Tips
If you are using the tracking service, but you can't see the tracking number, we may need to upload the tracking information. You can contact us to add tracking.
2022 04 15
A: If we negotiate successfully, we can refund your money. We need two working days to refund your money.
Your refund will be sent to your original payment method, and the funds are usually available within 3-5 working days.
2022 04 15
A: Once you've told us there's a problem, we have 3 business days to provide a delivery update, offer a replacement, or give you a refund.
2022 04 15
A: If the estimated delivery date for your item has passed, and you still haven't received your item, let the us know. You have 30 days from the estimated delivery date to inform us that you didn't receive your item.
2022 04 15
A: If the shipping address you provided during checkout is incorrect, please contact us to see if we will cancel the order. We can then re list the item so that you can re purchase with the correct address.
If we have shipped, we will not be able to change the shipping address. If possible, we recommend that you try to pick up the package from the original address.
2022 04 15
A: If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. You can find your order's delivery information in your Purchase history. You'll be able see the item's expected delivery date, and the address it's being shipped to.
2022 04 15
A: If you didn't get your item, you're covered under Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back. High shipping volumes are causing some delays. Please allow extra time after the expected delivery date before contacting ue to let us know that your item hasn't arrived yet.
2022 04 15
A: For any questions or concerns on the use of the platform, order inquiries, tracking inquiries, disputes between buyer and seller and so on, please don't hesitate to contact us.
2022 04 15
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CONTACT PERSON :MR Deng

TEL:+8618124536917

WHATSAPP : +8618124536917

EMIAL : andehr@andeonline.com

OFFICE ADD : Room 301, floor 3, Huaya building, Huaya Industrial Park, Yousong community, Longhua street, Longhua District, Shenzhen

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