CATEGORIES
CATEGORIES
Returns & Refunds
For the following categories of products, We will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.   

Reference of Quality Guarantee Solutions:   

1. Refund: partial refund / full refund / return and refund.  

2. Reship: resend partial products/a new replacement.  

3. Repair or exchange.   

We'll do our level best to exchange or refund your purchase. For requirements, exceptions, and other information, view the Returns and Refunds Policy. We have a different Returns and Refunds Policy.


Product Quality Guarantee Policy

For the following categories of products, Ande will provide quality warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.


Reference of Quality Guarantee Solutions:

1. Refund: partial refund / full refund / return and refund.

2. Reship: resend partial products with new replacements.

3. Repair or exchange.


Note:

1. For products purchased with large promotional discounts, if there are any quality issues, a refund is the only available option.

2. Due to its nature and usage, clothing, shoes, bracelets, decorations, household gadgets, home decorations, sex products, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or refer to other warranties.

3. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.

4. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable).

5. Proof is needed for any non-human quality problems.

6. For some products, customers need to provide damage proof or cooperate to check and confirm problems, otherwise we may not be able to cover you under the Product Warranty Policy.

7. The warranty is invalid if the customer operates the product under the following circumstances:

A. refresh the hardware or root the device

B. open the product to fix the device

C. modify, delete, customize or exchange product components

D. use the device in an inappropriate manner

E. continue to use the item once a fault occurs and causes more damage

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CONTACT PERSON :MR Deng

TEL:+86 755-21082457

WHATSAPP : +86 1562739389

EMIAL : andehr@andeonline.com

OFFICE ADD : Room 301, floor 3, Huaya building, Huaya Industrial Park, Yousong community, Longhua street, Longhua District, Shenzhen

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