Package delay may be caused by epidemic situation, flight delay, slow customs clearance process, national policy adjustment, holidays and other force majeure factors.
Tips: When the package is delayed, the tracking information will be in a certain node for a period of time, and the tracking information will not be updated until the package reaches the next transportation node.
If your package is delayed, please deal with the following process:
- Check the tracking information of the package.
- Confirm whether the delivery time is on weekends or major holidays.
- Confirm whether you have received the emails notifying delay from us.
- Confirm whether your address and phone information are accurate.
Special statement, package delay caused by force majeure events (such as natural disasters, severe weather, war, and any other events beyond our direct control) , is not within the scope of our responsibility.
If you require any further information or assistance, please do not hesitate to contact us.