Shipping policy
What shipping company does we use?
We employs a comprehensive logistics system under which it has partnerships with many world-leading international shipping companies including DHL, EMS, UPS, GLS, DPD, TOLL and so on, to offer a fast and convenient door to door delivery to more than 200 countries.
Where are our warehouses located in?
Ande is based in China, but we have multiple warehouses in Asia, Europe, America, Australia and the Middle East. 
For example: China warehouse, the United States warehouse, Czech warehouse, Poland warehouse, Spain warehouse, England warehouse, France warehouse, Russia warehouse, Australia warehouse, Italy warehouse, Japan warehouse, Saudi warehouse, Dubai warehouse, etc.
Why can't I select my desired courier/free shipping for my country? 
Ande is committed to providing high quality logistics services to customers. However, there are few alternative shipping methods and the shipping cost is high in some regions or countries. In order to ensure your logistics service experience in Ande , some shipping methods/free shipping service are not available in some regions or countries at this moment. Please rest assured that we will continue to do our best to find more better shipping methods and ensure that you can enjoy more alternative shipping methods and more countries can enjoy the free shipping service in the nearest future.   
Need my order urgently. Can I select express shipping?
Of course, you can choose your preferred delivery method on the checkout page of your order, but you may have to pay a higher freight rate for choosing express shipping.
Please note that orders delivered by express service have a higher possibility of custom problems. Please contact customs for tax payment if needed. 
Can you ship to my country?
We can ship our products to almost every country and can offer a free shipping service for most of them.
We do not ship to: Chinese mainland, South Sudan, Yemen, Crimea, and Syria.
How does Ande ship your order and how long does it take to ship ?
Ande has over 20 warehouses around the world. Convenient logistics methods are available for different countries or regions. Packages from local warehouse can be delivered within 2 days at the earliest, and from China warehouse can be delivered within 8 days at the earliest. The specific delivery time is shown on the product detail page when you place the order and varies in different countries and different logistics methods.
If you have not received your item long after the delivery time, please contact us. Ande will verify your case and negotiate compensation solutions with you, such as refund/resending, and etc.
When will it be delivered? Possible causes for non-delivery?
After your successful payment, we will ship the goods within 1-2 working days.
Delivery time may be extended because of holidays, natural disasters, etc, or if the products are out of stock.
Please contact our customer service if needed, and we will go all out to help you to solve the problem.
Why is my package delayed and the tracking information is not updated?
Package delay may be caused by epidemic situation, flight delay, slow customs clearance process, national policy adjustment, holidays and other force majeure factors.
Tips: When the package is delayed, the tracking information will be in a certain node for a period of time, and the tracking information will not be updated until the package reaches the next transportation node.
If your package is delayed, please deal with the following process:
- Check the tracking information of the package.
- Confirm whether the delivery time is on weekends or major holidays.
- Confirm whether you have received the emails notifying delay from us.
- Confirm whether your address and phone information are accurate.
Special statement, package delay caused by force majeure events (such as natural disasters, severe weather, war, and any other events beyond our direct control) , is not within the scope of our responsibility.
If you require any further information or assistance, please do not hesitate to contact us.
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